Our dedicated technical helpdesk with fully accredited friendly engineers ready to take calls from our supported client base. We can provide remote computer support over VPN connections for corporate/office based customers or via our website to support remote/mobile workforce wherever they are located. We support a complete range of devices from desktop PC's, laptops, Apple Mac's and even remote mobile communication devices such as Windows Mobile, Blackberry and Smart phones.
dcs associates guarantees a one hour response as standard and our statistics for the whole of 2010 showed an average 6 minute response time. The operating times for our support helpdesk are between 8.30am to 6.30pm which cover the vast majority of early starters and late finishers. Out of hours support covers any issues that occur outside these times.
After the commencement of a contract, dcs associates undertake a full audit of the clients systems in order that we can fully understand the infrastructure supported. This audit is automated and reveals granular information about each and every device on a network.
dcs associates automated network monitoring software notifies our team of technicians the instant issues occur such as backup failures, low server storage space, event log errors, unknown devices joining the network and many more.
We have a team of engineers on hand to resolve problems, with same business day escalation to site for business critical issues.
In summary, there are a number of reasons why to choose dcs associates as your outsourced IT department:- Guaranteed response (with problems generally resolved within minutes)
- Out of hours support options
- Real time live monitoring of your entire IT infrastructure
- Offsite data storage options
- Disaster Recovery options
- Next business day onsite for issues that are unable to be resolved remotely
- Same day onsite response for business critical issues not resolvable remotely
- Unlimited telephone and remote helpdesk support
- Monthly remote health check reports per year
- 1 onsite health check
- Heavily discounted engineer rates for onsite work
- Full onsite audit of IT environment
