Complete support from £10000 per annum.
dcs associates Comprehensive support package* offers you complete peace of mind. dcs associates take responsibility for the smooth running of your systems. You are our priority.
Our aim is to offer superior levels of customer service. Not only will we solve your problems when you call, but we will pro-actively monitor your systems to check for potential problem areas. This includes regular checks of your Anti-Virus software, your back-up solution, and the operating system event logs; all with the aim of maintaining your productivity.
- Unlimited Access to Telephone Support Helpdesk
- Unlimited Remote Support
- Full IT Documentation
- Pro-active System Checks
- Call Logging to Ensure Calls are Handled Efficiently and to Spot Recurring Issues
- Fast Priority Response
- From 15 Days (per year) On-Site Support by Highly Skilled Engineers
- Application software support
- Discounted deals on software upgrades
- Act as Liaison Between your Hotel and Other IT Providers (eg PMS, Telephony and EPOS)
The pro-active check includes ensuring that your anti-virus updates & scans are occurring, ensuring that your back-up routine is functioning correctly, as well as running the Microsoft Windows Updates.
